Insurance Follow-Up
Your AR is aging while your billers sit on hold.
Linx AI is an autonomous insurance follow-up agent that works your entire AR book: calling payer lines, navigating IVRs and portals, triaging denials, and driving each claim to payment or escalation, with everything posted back to your billing system.
Trusted by clinics, imaging centers, and RCM partners
The real cost of manual insurance follow-up
See it in action
From aged claim to resolved payment.
Key benefits
Lower days in AR. Lower cost per claim touch. More claims paid.
Insurance AR ↓
Work every claim, not just the big ones
The agent works your entire AR queue on schedule, including the small-dollar claims your team never gets to. Aged claims stop quietly expiring past timely filing.
50%+ lower cost per touch
Cut the cost of a status check
No more billers sitting on hold. The agent calls payer lines and works portals 24/7, so your fully-loaded cost per claim touch drops sharply as volume scales.
Staff hours returned
Free billers for real judgment work
Routine status checks, rebills, and corrected claims run themselves. Your team only sees the accounts that genuinely need a human decision.
Key features
Built around how AR follow-up actually works.
Plans its own work queue
Autonomous prioritization across the AR book
The agent ranks every open claim by dollar value, payer behavior, aging bucket, denial reason, and timely-filing deadline, then decides what to work next. No static worklists, no claims sitting untouched because nobody had time.
CLM-48213 · Aetna
Timely filing in 6 days
$4,820
92d
CLM-47990 · UHC
CO-197 · no auth on file
$2,145
74d
CLM-48310 · BCBS TX
Pending payer review
$1,390
61d
CLM-48402 · Cigna
Paid · posting variance
$860
45d
Phone, IVR, and payer portals
Gets claim status wherever the payer keeps it
The same agent navigates payer IVR trees, waits on hold, speaks to representatives, and logs into payer portals to pull real claim status, remit detail, and denial reasons. It batches claims into groups of five per payer call, exactly the way a seasoned biller does.
Batched call · 5 claims
IVR navigated · rep reached
"Claim 48213 was denied on 3/14, CO-197, no authorization on file."
"Can you confirm the auth requirement and give me the appeal address and reference number?"
Payer phone
Portal login
IVR + fax
Resolves, not just reports
Takes the next action and writes it back
Status, notes, denial codes, and next steps post straight to your PM or billing system. The agent triggers rebills, corrected claims, and appeal packets under your rules, and escalates stalled accounts with full context.
Written back to PM system
Status note, call reference #A4-91882, denial codes, and next follow-up date posted to the claim. Escalated to biller queue with full call transcript.
Built for
Teams carrying more open claims than follow-up capacity
Practice billing teams
Keep insurance AR current across every provider without adding follow-up headcount.
RCM companies & MSOs
Scale AR follow-up capacity across client books while protecting margin.
Hospital outpatient billing
Work high-volume payer queues and denial backlogs before claims hit timely-filing limits.
Capabilities
Everything a great AR specialist does, at the scale of software
Payer claim status calls
Navigates IVRs, holds the line, and speaks with representatives to pull real status on every open claim.
Payer portal retrieval
Logs into payer portals to capture status, remit detail, and denial reasons that never make it to the 277.
Denial triage by CARC/RARC
Classifies each denial by reason code and routes it to the right fix: rebill, corrected claim, appeal, or write-off.
Appeal packet assembly
Pulls documentation, builds the appeal packet against payer-specific requirements, and queues it for submission.
Timely-filing guardrails
Tracks each payer's filing and appeal windows and escalates before a claim ages out of eligibility.
Batched calls by payer
Groups claims into batches of five per payer call so a single connection resolves several accounts at once.
Hot-transfer to your team
Hands off contested and complex accounts with a full summary and transcript so staff pick up mid-stream.
Your workflows, encoded
Runs your escalation rules, rebill thresholds, and payer playbooks, and posts every outcome to your PM system.
Frequently asked questions
Next step