Patient Payment Outreach
Patient responsibility is growing. Your billing team isn't.
Linx AI is an autonomous patient outreach agent that plans its own next step for every patient responsibility balance, across voice, SMS, and email. Runs your practice's workflows, takes payments, and posts everything back to your billing system.
Trusted by clinics, imaging centers, and RCM partners
The real cost of manual patient responsibility outreach
See it in action
From outstanding balance to posted payment.
Key benefits
Lower patient AR. Lower cost per resolved balance. Higher net revenue.
Patient AR ↓
Resolve more patient responsibility
Linx AI reaches every patient on the right day, in the right language, with the right offer. Balances that used to age out get paid.
50%+ lower cost per resolved balance
Slash cost per resolved balance
Replace dialers, agency fees, and overtime with an AI agent that runs 24/7. Your fully-loaded cost per resolved patient balance drops as volume scales.
Staff hours returned
Free staff from chasing balances
Your billers stop chasing patients across calls, texts, and emails. The agent handles routine outreach; humans get hot-transfers only when judgment is needed.
Key features
Built around how patient responsibility outreach actually works.
Plans its own next step
Autonomous, account-by-account strategy
For every patient and payer, the agent decides what to do next: call, text, email, or wait. Based on balance, plan type, payer behavior, prior contact history, and your practice's own playbook. No static dialer scripts, no rigid dunning trees.
Voice, SMS, email, and portal
Any channel the patient or payer prefers
The same agent picks up the phone, sends a follow-up text, drops an email with a payment link, and continues the conversation seamlessly across channels. One context, one history, one source of truth.
Runs your workflows
Mirrors how your practice already handles patient balances
Encode your escalation rules, payer-specific scripts, hardship policies, and write-off thresholds. The agent runs your workflows, not a generic template, and posts payments, plans, and outcomes directly to your PM or billing system.
Built for
Teams sitting on growing patient responsibility balances
Multi-site clinic groups
Centralize patient responsibility outreach across every location and specialty.
RCM companies & MSOs
Scale patient outreach capacity for client books without adding headcount.
Hospital outpatient billing
Resolve high-deductible patient responsibility balances before they age into bad debt.
Capabilities
Everything a great billing specialist does, at the scale of software
Self-planning outreach
Chooses the right channel, message, and timing for every patient and payer, and adapts as accounts respond.
Voice, SMS & chat
Holds natural conversations across phone and messaging, with full history carried between channels.
Email with payment links
Sends itemized statements and one-click payment links, then follows up automatically based on engagement.
Your workflows, encoded
Runs your escalation rules, hardship policies, write-off thresholds, and payer-specific scripts, not a generic template.
Payments & plans, posted live
Takes card-on-file payments, sets up plans within your limits, and writes back to your PM or billing system in real time.
Hot-transfer to humans
Hands off disputes, hardships, and edge cases with full context so your team picks up exactly where the agent left off.
Itemized bill explanations
Walks patients through line items, EOB adjustments, and insurance responsibility on any channel.
English + Spanish, out of the box
Switches languages mid-conversation based on patient preference, with native-quality voices.
Frequently asked questions
Next step